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Evidence Guide: ICTTEN607 - Analyse and organise repair of highly complex telecommunications network faults

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

ICTTEN607 - Analyse and organise repair of highly complex telecommunications network faults

What evidence can you provide to prove your understanding of each of the following citeria?

Research fault background

  1. Analyse current, relevant data and previous actions taken by other personnel
  2. Research areas of similarity to network fault
  3. Develop commercial and technical strategies with equipment vendor and NOC for diagnosing the fault
  4. Address and discuss all work health and safety (WHS) issues with relevant personnel
  5. Obtain appropriate clearance and access to network equipment, software and firmware codes where they apply
Analyse current, relevant data and previous actions taken by other personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Research areas of similarity to network fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop commercial and technical strategies with equipment vendor and NOC for diagnosing the fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Address and discuss all work health and safety (WHS) issues with relevant personnel

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Obtain appropriate clearance and access to network equipment, software and firmware codes where they apply

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose fault

  1. Apply a methodical approach to isolate and diagnose the problem
  2. Simulate fault in a workshop or laboratory environment if possible
  3. Seek support from the vendor while investigation progresses
  4. Instruct on-site technical staff to run appropriate tests and analyse results
  5. Diagnose network fault using established methodical strategies in a timely fashion without undue disruption to other services
  6. Develop a plan to rectify the fault
Apply a methodical approach to isolate and diagnose the problem

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Simulate fault in a workshop or laboratory environment if possible

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek support from the vendor while investigation progresses

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instruct on-site technical staff to run appropriate tests and analyse results

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Diagnose network fault using established methodical strategies in a timely fashion without undue disruption to other services

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Develop a plan to rectify the fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise fault rectification

  1. Recommend fault rectification plan to the NOC, including any outages, seek approval and adjust plans accordingly
  2. Instruct on-site repairers with clear and methodical instructions on how to proceed in rectifying the fault
  3. Organise replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers
  4. Reconfigure replaced or repaired equipment and test rectified fault to ensure required performance
  5. Notify NOC, affected customers and on-site staff of fault rectification
Recommend fault rectification plan to the NOC, including any outages, seek approval and adjust plans accordingly

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Instruct on-site repairers with clear and methodical instructions on how to proceed in rectifying the fault

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Organise replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Reconfigure replaced or repaired equipment and test rectified fault to ensure required performance

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Notify NOC, affected customers and on-site staff of fault rectification

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Report and document fault details and rectification

  1. Notify vendors of repair details and recommend changes to equipment design where appropriate
  2. Conduct cause and effect studies and forward results to the appropriate area for necessary action
  3. Complete all administrative tasks and prepare a report including deficiencies, analysis and recommendations
Notify vendors of repair details and recommend changes to equipment design where appropriate

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Conduct cause and effect studies and forward results to the appropriate area for necessary action

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete all administrative tasks and prepare a report including deficiencies, analysis and recommendations

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research fault background

1.1 Analyse current, relevant data and previous actions taken by other personnel

1.2 Research areas of similarity to network fault

1.3 Develop commercial and technical strategies with equipment vendor and NOC for diagnosing the fault

1.4 Address and discuss all work health and safety (WHS) issues with relevant personnel

1.5 Obtain appropriate clearance and access to network equipment, software and firmware codes where they apply

2. Diagnose fault

2.1 Apply a methodical approach to isolate and diagnose the problem

2.2 Simulate fault in a workshop or laboratory environment if possible

2.3 Seek support from the vendor while investigation progresses

2.4 Instruct on-site technical staff to run appropriate tests and analyse results

2.5 Diagnose network fault using established methodical strategies in a timely fashion without undue disruption to other services

2.6 Develop a plan to rectify the fault

3. Organise fault rectification

3.1 Recommend fault rectification plan to the NOC, including any outages, seek approval and adjust plans accordingly

3.2 Instruct on-site repairers with clear and methodical instructions on how to proceed in rectifying the fault

3.3 Organise replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers

3.4 Reconfigure replaced or repaired equipment and test rectified fault to ensure required performance

3.5 Notify NOC, affected customers and on-site staff of fault rectification

4. Report and document fault details and rectification

4.1 Notify vendors of repair details and recommend changes to equipment design where appropriate

4.2 Conduct cause and effect studies and forward results to the appropriate area for necessary action

4.3 Complete all administrative tasks and prepare a report including deficiencies, analysis and recommendations

Required Skills and Knowledge

ELEMENT

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Research fault background

1.1 Analyse current, relevant data and previous actions taken by other personnel

1.2 Research areas of similarity to network fault

1.3 Develop commercial and technical strategies with equipment vendor and NOC for diagnosing the fault

1.4 Address and discuss all work health and safety (WHS) issues with relevant personnel

1.5 Obtain appropriate clearance and access to network equipment, software and firmware codes where they apply

2. Diagnose fault

2.1 Apply a methodical approach to isolate and diagnose the problem

2.2 Simulate fault in a workshop or laboratory environment if possible

2.3 Seek support from the vendor while investigation progresses

2.4 Instruct on-site technical staff to run appropriate tests and analyse results

2.5 Diagnose network fault using established methodical strategies in a timely fashion without undue disruption to other services

2.6 Develop a plan to rectify the fault

3. Organise fault rectification

3.1 Recommend fault rectification plan to the NOC, including any outages, seek approval and adjust plans accordingly

3.2 Instruct on-site repairers with clear and methodical instructions on how to proceed in rectifying the fault

3.3 Organise replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers

3.4 Reconfigure replaced or repaired equipment and test rectified fault to ensure required performance

3.5 Notify NOC, affected customers and on-site staff of fault rectification

4. Report and document fault details and rectification

4.1 Notify vendors of repair details and recommend changes to equipment design where appropriate

4.2 Conduct cause and effect studies and forward results to the appropriate area for necessary action

4.3 Complete all administrative tasks and prepare a report including deficiencies, analysis and recommendations

Evidence of ability to:

diagnose network faults using established methodical strategies without undue disruption to other services

recommend fault rectification plan to the network operations centre (NOC)

instruct on-site repairers

facilitate replacement or repair of faulty equipment with appropriate advice from vendors and manufacturers

facilitate final testing of rectified faults to ensure required performance

prepare report including deficiencies, analysis and recommendations.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

To complete the unit requirements safely and effectively, the individual must:

summarise fault escalation procedures

explain fault-finding techniques and use of test equipment

outline fault types and rectification

outline the operation of integrated packet optical transport networks (P-OTNs)

explain the use of International Telecommunication Union (ITU) ITU-T G.709 standard

explain network protocols

outline safety requirements and standards

explain service agreements

explain synchronous digital hierarchy (SDH)

summarise transmission control protocol (TCP)-internet protocol (IP)

summarise the following types of networks and equipment:

access

broadband deployment

cabling

customer premises’ equipment (CPE)

IP networks for enterprise and customer systems and installations

local area networks (LAN)

telephony

wide area networks (WAN).